Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. If you are still not pleased, the ASDA has an established dispute resolution system called Peer Review to help resolve the occasional disagreement about dental treatment.

Peer review is a valuable service that offers a way to resolve differences between a dentist and patient, or between a dentist and third party, such as an insurance carrier. ASDA members act as volunteers to attempt to mediate matters pertaining appropriateness and quality of care, and negotiate a resolution that is acceptable to the involved parties without either party becoming involved in litigation.

The ASDA central office manages the peer review process and all cases must be initiated through the central office. When a patient initially files a complaint, the case is assigned to a local peer review chairperson and local Peer Review Committee.

The first step in peer review is mediation. This is an important step because if properly done it can reestablish good communication and trust between the patient and dentist. At this step the chair appoints one member of the local peer review committee to act as the mediator. If mediation is not successful, the full Peer Review Committee reviews the case and interviews each party separately. When the Committee reaches a final decision the parties are notified.

The Peer Review Committee consists of ASDA member dentists who volunteer their time and expertise to review cases and assist patients. They may meet to discuss the case and may examine clinical records, talk to the dentist and patient and, when indicated, arrange for a clinical examination.

If you determine your case is a matter appropriate for peer review, you may download the Mediation Request Form (PDF), complete and return to the ASDA to begin the peer review process. For further information regarding the Peer Review process, call Cheryl Ball at 1-800-501-2732 or 1-501-834-7650.